Ph: 9338 3513
1Q - Where are we located?
A - 9 Garden Dve. Tullamarine, Vic. Melways Ref: Map 5, J11
2Q – What are your hours of operation?
A – Pink Elephant Airport Parking is open from 5:00am-Midnight. However we cannot take bookings or returns after 11.30 pm due to time required for pickup and drop off.
3Q – What if my flight is delayed? Will you still come and get me from Melbourne Airport?
A – If you have a delayed flight please let us know with as much notice as possible. If your flight is delayed we won't leave you stranded at Melbourne Airport. Our staff will wait for you to return and bring you back to Pink Elephant Airport Parking base.
4Q – How long before I travel do I need to make a booking?
A – We recommend that you leave as much time as possible to make a booking. We prefer bookings to be made at least 24 hours in advance. Click here to make a booking.
5Q – How do I get to Melbourne Airport from the Pink Elephant Airport Parking base?
A – A Pink Elephant Airport Parking bus will take you to Melbourne Airport on arrival at base. When you return to Melbourne Airport and have collected you luggage, simply call us and we will come and collect you.
6Q – How do I make a booking?
A – To make an online booking simply click on the bookings tab at the top of the page. Phone bookings can be made between the hours of 5:00am to Midnight by calling us on (03) 9338-3513. or 1300 WE PARK (937 275) (LOCAL CALL COST)
7Q – How much time should I allow to arrive at the airport before check in closes?
A – We recommend that you arrive at Pink Elephant Airport Parking base at least 45 minutes prior to check in closing. The trip to Melbourne Airport usually takes around 5 minutes, however we recommend you leave extra time to allow for traffic at Melbourne Airport.
8Q – How are your rates charged?
A – As per the industry standard, our rates are charged per calendar day or part thereof. For example, if you were to park your car on a Monday morning and return that same night that would be considered as 1 day parking. If you were to park your car on a Monday and return the next day (Tuesday) then that would be considered as 2 days parking, etc.
9Q – What do I do when I arrive at Pink Elephant Airport Parking base?
A – When you arrive at Pink Elephant Airport Parking base, simply park your car in one of the marked spaces at the front of the building and enter reception. Our reception staff will then get you to sign your receipt and promptly transfer you to Melbourne Airport.
10Q – When I return to Melbourne Airport, how do I get back to Pink Elephant Airport Parking?
A – When you return to Melbourne Airport, have collected your luggage and/or cleared all stages of immigration/customs (for International passengers) then simply give us call on (03) 9338-3513 or 1300 WE PARK (937275) (LOCAL CALL COST). We will instruct you on which bus zone to wait in and then come an collect you in our Pink Elephant Airport Parking shuttle.